Robert T. Phongsavanh

906-I Peachtree Rd, Claymont, DE 19703| (619) 309-5729 |Email:rtphongs@gmail.com

 

Objective

 

To be an imperative and pivotal asset to my future employer that will allow me to thrive and progress professionally and increase my skillset in any field or industry.  Also by utilizing various exceptional and exemplary communications, analytical, and critical thinking skills obtained throughout my academic and occupational career.

 

Employment Background

 

Texas Medicaid and Health Partnerships, Austin, TX

Apr 2014 – Oct 2014

Provider Information Specialist

 

· Explained patient benefits and eligibility to providers for statewide enrollment, programs and coverage.

· Reviewed status of financial claims that from various monetary ranges for small practices to large public hospitals and networks.

· Assisted providers with appeals and resubmitted claim forms for appropriate payment and accounts.

· Checked various procedure codes and authorizations from ICD-9 Manual and Texas Medicaid       Handbook for providers.

 

Mobilecomm Professionals Inc, Austin, TX and Honolulu, HI

May 2013- Feb 2014

Associate Radio Frequency (RF) Drive Tester

 

· Measured and collected data of cell signal quality for UTMS, GSM, and LTE using vehicles and software including TEMS and Microsoft Streets and Trips for accurate alpha, beta, gamma signaling.

· Set-up extensive hardware equipment; many times troubleshooting, assignments involving driving through cell tower locations involving landmarks, highways, dirt roads, and paved roads.

· Tested cell coverage through single sites and roads with 10-14 hour workdays accompanied with        senior RF Drive Tester and daily communication between RF engineer.

· Utilized GPS navigation and digital maps to locate cell sites and towers, using longitudes and latitudes for concise pinpointing.

 

CH. Robinson Worldwide, Chicago, IL                                         

Feb 2011- May 2013

Logistical Support Specialist and Dispatcher

 

· Accounts receivable; obtained valuable documents including Bill of Lading’s (BOL) and Point of Discharge (POD) released invoices to bill customers, 50 daily.

·  Scheduled freight pick-ups/ tracking shipments via online CHR created data entry systems and outbound calling, as well as inbound.

· Provided transportation services for carriers using strategic communication, critical thinking and problem solving techniques

· Booked and dispatched over 100 loads daily and shipment information for customers and carriers via phone/email/EDI.

 

Fans’ Edge, Northbrook, IL                                                                     

Oct 2010-Jan 2011

Email Correspondent and Service Agent

 

· Sent and received 50+ product order emails to clients and customers daily

· Addressed inbound customer service calls including payments and refunds but also handling complaints and dissatisfactions.

· Communicated with customers through live chat concerning pricing and product information on sports fan memorabilia.

· Processed multiple product orders in computer data entry system.

 

Education

 

University of North Carolina at Greensboro, NC| Dec 2008

Bachelor of Arts in History

 

Volunteering

 

Laotian Buddhist Center of High Point, NC

Nov 2014- current

Community Specialist

 

· Assisted in translation services for monks and other members of the community in English including documents, letters, and tours.

· Became an assistant program coordinator for cultural and religious events including Buddhist Lent and The Buddha Statue Building celebration.

· Conducted food preparation for larger groups for communal meals at least twice a week and also during alms giving on holidays.

· Participated in the lawn and gardening beautification project of two major gardens and three acre land plot.

 

Skills

 

· Proficient in Microsoft Word, Excel, PowerPoint and Outlook assisted on creating presentations.

· Microsoft Streets and Trips for map and route making, incorporating superb geographical knowledge with overall time efficiency and detailed organization.

· Extremely adaptable and flexible in changing work environments and types of fields with multitasking capabilities.

· Experienced in TEMS by Ascom for collecting drive testing data of cell sites.

· Types 70 WPM

· Fluent in Laotian and Thai including reading and writing;but also exerts exemplary cultural awareness.

· Exceptional client/customer service and communication skills via phone, chat, email showcased by compassionate and empathetic language with astounding listening skills.

· Highly creative thinker and brainstormer with effective research skills.